This policy outlines the procedures for refunds and handling disputes related to purchases made on FreeSpiritBoutique. We are committed to resolving issues fairly and efficiently.
Refunds (Covered in Return Policy):
Our refund policy is detailed within our Return and Refund Policy. Please refer to that document for information regarding eligibility, timeframes, and the refund process. In summary, we offer a 30-day money-back guarantee, and returns are possible after 30 days with applicable fees.
Dispute Resolution:
We encourage customers to contact us directly at support@freespiritboutique.shop or call us at +1 (833) 935-7181 to resolve any issues or concerns related to their orders. We are committed to working with you to find a satisfactory solution.
If you are not satisfied with our initial response, we offer the following dispute resolution process:
Escalation to Management:If your initial contact with customer support does not resolve the issue, you can request to escalate your case to a manager. Please clearly state your issue and provide your order number.
Mediation (Optional):If escalation to management does not resolve the issue, we are open to exploring mediation with a neutral third party. This would be a mutually agreed-upon mediator.
Chargebacks and Disputes with Payment Providers:We understand that sometimes disputes arise with payment providers (e.g., credit card chargebacks). We encourage you to contact us directly before initiating a chargeback. Often, we can resolve the issue more quickly and efficiently through direct communication. However, we will cooperate fully with any investigations conducted by payment providers.
Grounds for Disputes:
Common reasons for disputes include:
Non-Delivery:The order was not received. (Please allow sufficient time for shipping, referring to our Shipping Policy.)
Damaged or Defective Product:The product arrived damaged or is defective. (Please provide photos and details.)
Incorrect Product:The wrong product was shipped.
Unauthorized Charge:A charge was made to your account without authorization. (Please verify that the charge is not related to a family member or shared account.)
Billing Issues:Discrepancies in billing, such as incorrect amounts charged.
Dissatisfaction with Product or Service:You are unhappy with the product or service. (Please explain the specific reasons for your dissatisfaction.)
Required Information for Dispute Resolution:
To help us resolve your dispute quickly and effectively, please provide the following information:
Order Number:This is essential for identifying your purchase.
Contact Information:Your name, email address, and phone number.
Detailed Description of the Issue:Explain the problem clearly and concisely.
Supporting Documentation:Include any relevant evidence, such as photos of damaged products, shipping confirmation emails, or screenshots of billing discrepancies.
Proposed Solution:State what you would like as a resolution (e.g., refund, replacement, exchange).
Our Commitment:
We are committed to handling all disputes fairly and in accordance with our policies. We will investigate each dispute thoroughly and communicate with you promptly throughout the process.
Disclaimer:
This Refund and Dispute Policy is subject to change without notice. The most current version will be posted on our website.
Contact Us:
For any questions or concerns regarding our Refund and Dispute Policy, please contact us:
